Help and FAQs

UK standard delivery is free when the products in your basket come to £30 or more after any code, and £3.95 below that. Every Subscribe & save delivery is free, and click & collect from the salon is always free.

Order by 2pm, Monday to Friday, and we'll usually dispatch it the same day. Orders placed after 2pm, at the weekend or on a bank holiday go out on the next working day, and in the busiest weeks before Christmas dispatch can occasionally take a little longer.

Standard UK delivery usually takes 1 to 3 working days after dispatch. We'll email you a tracking link when your parcel is on its way.

From our salon at 55 Flamborough Road, Bridlington, East Yorkshire. Every order is packed and sent from there.

No. We deliver to UK addresses only at the moment.

Check your tracking link, your neighbours and any safe place you chose, then email info@thecolor.uk with your order number, and photos if anything is damaged. We'll look into it and either send a replacement or give you a full refund.

Yes, and it's free. Choose click & collect at checkout and wait for our email to say your order is ready, usually within 24 hours. Then collect it from 55 Flamborough Road, Bridlington, YO15 2JH, during salon opening hours, and bring your order confirmation.

Yes. You have 30 days after delivery or collection to ask to return unopened, unused products in their original packaging, and we'll send you a returns postage label free of charge. To start a return, email info@thecolor.uk with your order number and the items you'd like to send back.

Yes. You have a legal right to cancel within 14 days of receiving your order, and you can cancel at any time before it arrives. Email info@thecolor.uk with your name and order number.

Not if it was sealed when it arrived and you've broken the seal, for hygiene reasons, unless it's faulty. If you think you might send something back, please don't open it.

Within 14 days of us receiving the items back. If you're using your 14-day right to cancel and you send us proof that you've returned them before they arrive, we'll refund you within 14 days of that instead. Refunds go to the payment method you used.

Email info@thecolor.uk with your order number and, if you can, a photo. We'll put it right and pay for the return postage.

Choose Subscribe & save on a product page and pick a delivery every 4, 6, 8 or 12 weeks. Every delivery is 15% off and comes with free UK standard delivery.

Selected sizes of most single products. If you can subscribe to a product, you'll see Subscribe & save on its page. Duos, kits, gift sets, brushes and tools are one-off orders.

Yes, at any time, with no fee and no minimum number of deliveries. Sign in to your account at thecolor.uk and go to Subscriptions before your next order date, or email info@thecolor.uk if you can't sign in.

No. Subscription orders already have 15% off and free delivery, so WELCOME15 and Circle rewards can't be used on them, and they don't earn Circle points. Every delivery still counts towards your Circle tier.

Yes. WELCOME15 takes 15% off your first order, on everything in it, including duos, bundles and gift sets, with no minimum. It's once per person, checked by the email address you use at checkout, and it doesn't apply to Subscribe & save orders, gift cards or delivery.

No. You can type WELCOME15 at checkout without joining anything. If you join our emails in the sign-up box on the site or in your basket, we add it to your basket for you straight away, and if you arrive from one of our Google ads, we add it for you automatically.

No. WELCOME15 doesn't work with other discount codes or Circle rewards. You still earn Circle points on what you pay.

After. Free UK standard delivery needs your products to come to £30 or more once the code has come off.

Our own free points programme: you earn 1 point for every £1 you spend on products in one-off online orders, and 100 points is £10 off. You're a member from your first order, or as soon as you create an account. It's run by The Color, not by Paul Mitchell.

From 50 points you can choose money off: 50 points is £5 off an order of £20 or more, and every reward needs an order of four times its value. You'll get a code starting CIRCLE- to use within 3 months, on products rather than delivery.

Your 2nd online order in 12 months makes you Gold, which earns 1.5 points for every £1 from 28 October 2026. Your 4th makes you Inner Circle, which adds free UK standard delivery on orders of £20 or more.

Not at the moment. Points are for orders at thecolor.uk.

Yes. The Color has been a Paul Mitchell Signature Salon since 2006, we buy our stock from Sweet Squared, Paul Mitchell's UK distributor, and everything in our shop is Paul Mitchell. Read more in Is The Color a genuine Paul Mitchell stockist?

Yes. Email info@thecolor.uk or call the salon on 01262 671167 and tell us about your hair, and we'll suggest what to try. Mel Johnson, owner of The Color, has more than 35 years in hairdressing.

Use our booking form, call 01262 671167, or message us on WhatsApp from the booking page. We reply within one working day to confirm a time, and every appointment starts with a personal consultation.

The Color is at 55 Flamborough Road, Bridlington, East Yorkshire, YO15 2JH. Our current opening hours are on our contact page.

Colour, highlights, balayage, colour correction, cuts, blow-dries and beard trims, all with Paul Mitchell products. Our Services & Pricing page has the current prices.

Email info@thecolor.uk, or call the salon on 01262 671167 during opening hours. You can also write to us at The Color, 55 Flamborough Road, Bridlington, YO15 2JH.