Shipping policy

We send out every order from our salon in Bridlington. Here's what delivery costs, how quickly your order will reach you, and what to do if something goes wrong.

Last updated: 11 October 2026

Delivery costs

  • Free UK delivery on orders of £30 or more.
  • £0.99p standard UK delivery on smaller orders.
  • Free Click & Collect from our Bridlington salon.

The £30 is worked out on what you pay for the products in your basket (after any code), before delivery. You'll always see the delivery charge at checkout before you pay.

When we dispatch

  • Order by 2pm, Monday to Friday, and we'll usually dispatch your order the same day.
  • Orders placed after 2pm, at the weekend or on a bank holiday are dispatched the next working day.

Working days are Monday to Friday, not including bank holidays. At very busy times, such as the weeks before Christmas, dispatch can occasionally take a little longer.

How long delivery takes

Standard delivery usually takes 1 to 3 working days after dispatch. When your order is on its way, we'll email you a tracking link.

Delivery times are estimates, not guarantees. If your order hasn't arrived when expected, please get in touch and we'll chase it for you. If we haven't delivered your order within 30 days of you placing it, you can cancel and get a full refund.

Subscription deliveries

If you have a subscription, each order is placed automatically on its scheduled date. We usually dispatch it that day, or on the next working day if the date falls at a weekend or on a bank holiday. It then arrives in the usual 1 to 3 working days. Every subscription delivery comes with free UK standard delivery, whatever its value.

You can skip a delivery or cancel your subscription at any time from your account. Our Refund policy explains how.

Where we deliver

We deliver to addresses in the United Kingdom only. We can't send orders overseas at the moment.

Click & Collect

Choose Click & Collect at checkout to pick up your order free of charge from The Color, 55 Flamborough Road, Bridlington, YO15 2JH.

  • Orders are usually ready within 24 hours. If the salon is closed in that time, your order will usually be ready on the next day we're open.
  • We'll email you when your order is ready. Please wait for that email before you come in.
  • Collect during our salon opening hours, which are shown on our Salon page (we're closed on Sundays and Mondays). Please bring your order confirmation with you.

Getting your address right

Please check that your delivery address is complete and correct before you place your order. If you spot a mistake, contact us straight away. If your order hasn't been dispatched yet, we'll update the address for you. Once it has been dispatched, we may not be able to change it.

Lost, late or damaged parcels

Your order is our responsibility until it has been delivered to you, or to someone you've named to receive it. If your parcel is late, goes missing or arrives damaged:

  • Check your tracking link, and check with your neighbours or any safe place you chose.
  • Contact us with your order number. If anything is damaged, photos of the item and the packaging help us claim from the delivery company.
  • We'll look into it and either send a replacement or give you a full refund.

Please tell us about any damage as soon as you can. You won't lose your legal rights if you tell us later. Our Refund policy explains your rights if an item is faulty, damaged or not what you ordered.

If something is out of stock

Occasionally an item sells out after you've ordered it. If that happens, we'll contact you straight away. You can choose to wait for it, pick an alternative, or have a full refund for that item. We won't send you a substitute unless you agree to it.

Questions

If you have any questions about delivery or your order, we're happy to help.

The Color is the trading name of THE COLOR (BRIDLINGTON) LIMITED, a company registered in England and Wales (company number 05612741). Registered office: 55 Flamborough Road, Bridlington, YO15 2JH.